Shipping & Returns

Last updated: 5 October 2026

This page explains delivery, cancellations, returns and refunds for orders placed with Kinn Fertility Ltd.

Delivery

Available delivery methods, estimated delivery times and charges are shown at checkout before you place your order.

We aim to dispatch and deliver orders within the timeframe shown at checkout. If no specific delivery period has been agreed, we will deliver without undue delay and no later than 30 days after the contract is formed.

If your parcel appears to be delayed, lost or damaged, email hello.kinnfertility@gmail.com with your order details.

Changing your mind

If you are a UK consumer buying online, you generally have 14 days after the day you receive your goods to tell us that you wish to cancel, subject to statutory exceptions.

To cancel, email hello.kinnfertility@gmail.com. You should then return the goods within 14 days of telling us you wish to cancel.

Condition of returned products

Please keep products unopened, sealed and in good condition if you may want to return them.

Because KINN sells ingestible products, we may be unable to accept a change-of-mind return once a health-protection or hygiene seal has been broken where the statutory exception applies.

This does not affect your rights if a product is faulty, damaged, not as described or otherwise does not meet the standards required by law.

Return postage

For change-of-mind returns, you are responsible for the direct cost of returning the goods unless we tell you otherwise.

If the goods are faulty, damaged, incorrect or not as described, we will cover reasonable return costs where required by law.

Refunds

Where a refund is due following a valid cancellation, we will refund the amount required by consumer law, including the cost of our least expensive standard delivery option where applicable.

We may wait until the returned goods arrive or you provide evidence that they have been sent back before making a change-of-mind refund. Refunds will normally be made to the original payment method.

Faulty, damaged or incorrect orders

If there is a problem with your order, contact us as soon as possible at hello.kinnfertility@gmail.com. Please include your order number and a description of the issue. Photographs may help us resolve damaged or incorrect deliveries quickly.

Your statutory rights are not affected by this policy.

How to contact us

Kinn Fertility Ltd
2507 Stratford Road
Solihull
B94 6NN
United Kingdom
hello.kinnfertility@gmail.com