INFORMATION

Privacy Policy

Last updated: 5 October 2026

This Privacy Policy explains how Kinn Fertility Ltd (“KINN”, “we”, “us” or “our”) collects, uses and protects personal information when you visit kinnfertility.co.uk, create or place an order, join Early Access, contact us or otherwise interact with KINN.

Who we are

Kinn Fertility Ltd is the controller of the personal information described in this policy.

Business address: 2507 Stratford Road, Solihull, B94 6NN, United Kingdom
Email: hello.kinnfertility@gmail.com

Information we collect

Depending on how you use KINN, we may collect:

  • Identity and contact information, such as your name, email address, telephone number, billing address and delivery address.
  • Order information, including products ordered, order value, delivery details, returns and customer-service history.
  • Payment information. Payments are processed by Shopify and/or our payment providers. We do not ordinarily receive or store your full card details.
  • Marketing information, including whether and when you joined Early Access or consented to marketing.
  • Communications, including information you provide when you contact us.
  • Technical and usage information, such as IP address, browser/device information, cookies, pages viewed and interactions with the website.

Please do not send medical records or detailed sensitive health information through our general contact form.

How we use your information

We may use your information to:

  • process and fulfil orders, take payment and provide delivery and returns services;
  • respond to questions and provide customer support;
  • manage Early Access and send marketing where you have consented or where otherwise permitted by law;
  • operate, secure, analyse and improve our website and services;
  • prevent fraud and misuse; and
  • comply with legal, accounting and regulatory obligations.

Our lawful bases

We rely on different lawful bases depending on what we are doing. These can include performing a contract with you, complying with a legal obligation, our legitimate interests in operating and improving KINN, and your consent where consent is required — including for Early Access email marketing and certain cookies or tracking technologies.

Early Access and marketing

If you join Early Access or otherwise opt in to KINN marketing, we may send you launch information, product news, offers and other marketing emails. You can unsubscribe at any time using the link in any marketing email or by contacting us.

We keep a record of marketing consent and, where you unsubscribe, may retain a minimal suppression record so that we can respect your preference.

Cookies and analytics

KINN uses cookies and similar technologies to operate the website. Some are necessary for the site to function. We may also use analytics and advertising technologies to understand how the website performs and to improve our marketing.

Where consent is required for non-essential cookies or similar technologies, we will ask for it through the website’s cookie controls.

Who we share information with

We may share personal information where necessary with:

  • Shopify, which provides our ecommerce platform and customer database;
  • payment processors;
  • delivery, fulfilment and logistics providers;
  • email, analytics, advertising, hosting, IT and security providers;
  • professional advisers such as accountants, legal advisers and insurers; and
  • regulators, law enforcement or other parties where disclosure is required by law.

We do not sell your personal information.

International transfers

Some service providers may process personal information outside the United Kingdom. Where required, we use or rely on appropriate safeguards recognised under UK data protection law.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to fulfil orders, handle enquiries, meet tax/accounting requirements, resolve disputes and comply with legal obligations.

Marketing information is generally kept while you remain subscribed, subject to any suppression record needed to honour an unsubscribe request.

Your rights

Depending on the circumstances, UK data protection law may give you rights to access, correct or erase your personal information, restrict or object to certain processing, request portability, and withdraw consent where we rely on consent.

To exercise a right, email hello.kinnfertility@gmail.com. We may need to verify your identity before completing a request.

Complaints

If you have a concern about how we use your personal information, please contact us first so we can try to resolve it. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this website with the date of the most recent update.

Contact

Kinn Fertility Ltd
2507 Stratford Road
Solihull
B94 6NN
United Kingdom
hello.kinnfertility@gmail.com